FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Shipping Policy
FREE SHIPPING ON ORDERS OVER $50 shipping to the US.
$5 Flat rate shipping on all US orders up to $50.
***All orders come with insured shipping. Should the post office lose your package, all you need to do is file a claim. ***
$12 Flat rate shipping on all Canadian orders with a minimum $30 order.
$15 Flat rate shipping to Europe/UK with a minimum $30 order.
$18 Flat rate shipping to Australia/New Zealand with a minimum $40 order.
Processing Time
Standard processing time on all orders is 2-5 business days. Please allow additional time during holidays and sales. We do our best to get your labels to you as quickly as possible!
Returns and Order Changes
Order Changes/Add Ons
Unfortunately I have had to update and change this policy a little. I am a one mama working machine that works through orders on my own in the order of which they are received. I have had to discontinue order add ons or combinations as they get lost in the queue and I end up missing them and lose money shipping them a second time. Thank you so much for your understanding. I do try to run special discount codes and surprise deals to make up for this though! Make sure you are in our FB group and signed up for SMS so you don't miss out. <3
Return/Exchange Policy
We do our best to make sure our customers are happy with their products. We accept returns and exchanges within 14 days of delivery. Labels must be unused and in their original condition and packaging. If you do not have an account with us, you will need to provide a proof of purchase. You are responsible for the shipping cost to return the items to us. To initiate a return or exchange, please contact us with your order number and reason for return. We will provide you with instructions on how to proceed. Please note that custom orders are non-refundable.
** Occasionally the post office can lose mail as we all know. I do ship with insurance for this reason! All you need to do is file a claim with USPS should this unfortunate event occur.**.
Our mailing address is:
PO Box 691 Post Falls, ID 83877
General
Customer Care
Shine Bright Label Co. is a mama-run business dedicated to providing the highest quality sewing notions to our customers. We take pride in our work and strive to offer exceptional customer care, just like we would for our own family. Whether you have a question about one of our products or need help with an order, we are here to help.
SB Baggie Recycle Program
We love saving as much plastic from the waste as we can! If you love our labels and have a collection of our baggies, you can return them for credit!
How it works:
If you have 5+ baggies that are in good condition (make sure you would be ok receiving labels in them again), simply mail them to the address below.
On your next order, in order comments you can request 5 new labels of your choice for free, or ask for $5 to be refunded off your order!
Address: PO Box 691 Post Falls, ID 83877
Privacy & Safety
At Shine Bright Label Co, we are committed to protecting your privacy. We collect, use, and disclose your personal information in accordance with this Privacy Policy and applicable laws.
When you shop on our website or sign up for our SMS marketing program, we may collect your name, phone number, email address, and other personal information. We use this information to process your orders, send you SMS marketing messages, and improve your shopping experience.
We may disclose your personal information to third parties for the purpose of processing your orders, sending SMS marketing messages, abandoned cart SMS, and providing other services. These third parties are bound by strict confidentiality agreements and are not allowed to use your personal information for any other purpose.
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no security measures can guarantee 100% protection.
Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.
You have the right to access, modify, and delete your personal information at any time. You can also opt out of our SMS marketing program by replying "STOP" to any of our messages. If you have any questions or concerns about our Privacy Policy, please contact us at shinebrightlabelco@gmail.com.
This Privacy Policy was last updated on 4/28/2024.
Wholesale Inquiries
We do offer wholesale options. Please contact us at shinebrightlabelco@gmail.com for more information.
Payment Methods
- Credit / Debit Cards - PAYPAL- Offline Payments
Address
Our mailing address is PO Box 691, Post Falls ID 83877