Hi Kay, thank you for your feedback, though this has nothing to do with our shop or the label you are leaving a 1 star review on. All shipping labels and emails are automated based on the information you provided as a customer upon ordering whether you inputed it manually or used a paying option such as Paypal. It looks like your order was made under Jack. If you wish for your customer account to be updated with correct name and information, feel free to reach out to us at shinebrightlabelco@gmail.com and we can help you with this. We hope you still love our labels!